Privacy Policy millon88 – Malaysian Player Data Protection

1. Introduction — millon88's Privacy Commitment

Millon88 ("we", "the platform") takes the privacy and protection of Malaysian players' personal data very seriously. This Privacy Policy ("Policy") sets out in detail how we collect, use, store, protect and, in certain circumstances, disclose the personal information you provide to us when using the millon88 platform.

This document is written in Bahasa Malaysia to ensure every player can clearly understand their rights and how we handle their data, without any ambiguity. If you have any questions regarding the content of this Policy, millon88's customer support team is available 24 hours a day via live chat or email.

By registering a millon88 account, accessing the platform or using any of our services, you consent to the collection and use of your personal data as described in this Policy. If you do not agree, you are advised not to use the millon88 platform.

2. Personal Data Collected by millon88

Millon88 collects various types of personal data depending on how you interact with our platform. This data is collected either directly from you or automatically during your use of the platform.

Information you provide directly:

• During Registration: Full name as per MyKad, an active Malaysian phone number, email address, preferred username, password, and date of birth.
• During KYC Verification: A copy of your MyKad (both sides), a selfie for biometric verification, proof of current address (utility bill or bank statement no older than 3 months), and in certain cases, a bank statement or e-wallet records to verify source of funds.
• During Transactions: E-wallet or bank account details used for deposits and withdrawals — including the account holder's name and account number required for payment processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX.
• When Contacting Support: Message content, details of the issue reported, and any additional information you provide during a support session with our team.

Automatically collected data:

• Log & Technical Data: IP address, web browser type and version, operating system, device type (phone, tablet or desktop), screen resolution, access date and time, and pages visited on the platform.
• Activity Data: Complete game history including all bets placed, outcomes, winnings and losses, session durations and general usage patterns on the millon88 platform.
• Cookie Data: Information stored via browser cookies to maintain login sessions, save preference settings, and enable better platform functionality. Further details are available in Section 6.

3. Purpose of Personal Data Use

Millon88 uses players' personal data solely for the following purposes:

• Account Management: Creating and managing player accounts, verifying identity, processing registrations and maintaining accurate, up-to-date account records.
• Transaction Processing: Processing all deposits, withdrawals and bonus payments accurately and securely through supported Malaysian payment methods.
• Platform Security: To detect and prevent fraud, money laundering, multi-account abuse, and other unauthorised activities that may harm the platform and other players.
• Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering) and other reporting obligations required under Malaysian law.
• Customer Support: Providing effective technical assistance and account support, resolving disputes and responding to player enquiries.
• Platform Improvements: Analysing usage patterns on an aggregated (not individual) basis to improve the interface, technical performance and overall user experience of the millon88 platform.
• Service Communications: Sending transaction notifications, security alerts, policy updates and important information relating to your millon88 account via email or SMS.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and activating appropriate protective measures when necessary, in the interest of player safety.

If millon88 intends to use your data for any purpose not listed above — such as direct marketing — we will obtain your explicit consent beforehand and give you the option to withdraw that consent at any time.

4. Sharing Data with Third Parties

Millon88 does not sell, rent or disclose players' personal data to third parties for marketing or commercial purposes. Data disclosure is limited to the following situations only:

• Payment Service Providers: Transaction information that must be shared with e-wallet providers (TNG, GrabPay, Boost, ShopeePay) and banks (via DuitNow or FPX) solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy policies and are required to protect your data.
• Game Provider: Minimum game data required by providers such as Evolution Gaming, Pragmatic Play and others to technically operate live casino games and slots. This is purely technical data and does not include your full identity information.
• Legal Authorities: Where required by a valid court order, directive from a competent authority, or applicable Malaysian law — for example, in investigations involving money laundering or fraud. In such cases, millon88 will disclose only the minimum data necessary and will notify the affected player if permitted to do so by law.
• Business Transfers: In the event that millon88 is involved in a merger, acquisition, or asset sale, player data may be transferred as part of the business assets — provided the receiving party is bound by equivalent or stricter data protection obligations.

5. Data Retention & Security Measures

Millon88 implements comprehensive technical and organisational security measures to protect players' personal data against unauthorised access, loss, damage or improper disclosure.

Technical security measures in place:

• 256-bit SSL/TLS Encryption: All communication between a player's device and millon88's servers is encrypted using TLS 1.3 — the highest security standard used by Malaysian banking institutions.
• Secure Password Storage: Player passwords are never stored in plain text — they go through a robust one-way cryptographic hashing process (bcrypt with salt) and cannot be recovered even by millon88 staff.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA via SMS OTP for an additional layer of security during login, especially before making withdrawals.
• 24/7 Security Monitoring: The millon88 security team continuously monitors platform traffic to detect and respond swiftly to any suspicious activity or intrusion attempts.
• Internal Access Controls: Player data is accessible only to millon88 staff who have been granted specific authorisation based on their job requirements — with a full audit trail for every access.

Data Retention Period: millon88 retains players' personal data for as long as the account remains active and for the period required by Malaysian law following account closure — generally 7 years for financial records for audit and compliance purposes. Data that is no longer required will be securely deleted or anonymised.

6. Cookies & Tracking Technologies

The millon88 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, saving language preferences and ensuring security features operate correctly. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collecting information on how players use the millon88 platform — such as most-visited pages and time spent — to help us improve platform performance and design. This data is collected in aggregate form and does not identify individual users.
• Functional Cookies: Storing players' personal preferences such as display settings, last played game and notification settings to deliver a more personalised experience on return visits to the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts and maintaining the integrity of user sessions.

You can manage your cookie settings through your web browser preferences. However, disabling essential cookies may significantly affect the functionality of the millon88 platform. Third-party cookies may be used by our game providers for technical gaming functions — these providers are subject to their own privacy policies.

7. Financial Data & Payment Security

Millon88 players' financial data receives the highest level of protection given its sensitivity. Here is how we handle your payment-related information:

• No Card Detail Storage: millon88 does not store any credit or debit card details whatsoever. All payments are processed through appropriate payment gateways, namely Malaysian e-wallets and FPX online banking.
• Secure Payment Processing: All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX are processed through secure channels certified by the respective payment providers in accordance with PCI-DSS standards.
• Transaction Records: Your complete transaction history is securely stored and accessible through the account history section — allowing you to monitor all financial activity within your millon88 account.
• Account Name Matching: To prevent money laundering, millon88 verifies that the payment account name matches the registered millon88 account name. This is a protective measure in place for your own security.

8. Players' Rights Regarding Personal Data

As data subjects under Malaysia's PDPA, millon88 players have the following rights regarding their personal data:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you at any time. Requests can be submitted via our support email and will be processed within 14 working days.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic information such as your phone number and email address can be updated directly in your account settings.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we use your data — for example, while a dispute over data accuracy is being resolved.
• Right to Erasure ("Right to be Forgotten"): Once your account is closed and all legal retention requirements have been met, you have the right to request the deletion of your personal data from millon88's systems.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time — including unsubscribing from promotional emails via the unsubscribe link in every email.
• Right to Data Portability: You may request a copy of your personal data in a machine-readable format (JSON or CSV) to transfer to another platform if you wish.

To exercise any of the above rights, contact the millon88 customer support team by email at support@millon88.click with the subject line "Data Privacy Rights Request". We will verify your identity before processing the request and will respond within 14 working days.

9. Child Protection

The millon88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

All millon88 account registration applicants are required to confirm they are 18 years of age or older. Additional age verification via MyKad is conducted during the KYC process to ensure no minors access the platform.

10. Changes to This Privacy Policy

Millon88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or updates to the services we offer.

When significant changes are made to this Policy, we will notify players through:

• A notification email will be sent to your registered address at least 14 days before any changes take effect
• In-platform notification on your next login to millon88
• Update the "Last Updated" date at the top of this page

Continued use of the millon88 platform after any changes take effect will be considered acceptance of the updated Policy. We encourage players to review this page periodically to stay informed about how we protect their data.

11. Contact millon88's Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how millon88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@millon88.click (use the subject line "Privacy Policy Enquiry" for faster handling)
• Live Chat: Available 24/7 directly from the millon88 platform — response time under 2 minutes for urgent privacy issues
• WhatsApp: Number available after logging in to your account under the "Support" section

We will acknowledge receipt of all privacy-related enquiries within 24 hours and aim to provide a full response within 14 business days. For urgent matters such as suspected identity theft or unauthorised access, please use live chat for the fastest response.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia or the relevant PDPA enforcement body.